Contact Us
Got a question about one of our reviews, a bonus you've spotted, or a casino you'd like us to look at? The team behind Online Casinos Australia is happy to hear from you. Use the details below and we'll get back to you as quickly as we can.
Reach Us by Email
Email is the best way to get a considered response from our editorial team. Write to us at [email protected] and include as much detail as you can — the casino name, the issue you're asking about, and any relevant screenshots if they help.
We aim to reply to all genuine enquiries within 48 business hours. Messages sent over weekends or Australian public holidays may take a little longer.
What We Can Help With
Our team reviews and researches offshore online casinos available to Australian players. We are well placed to help with questions in these areas:
- Review accuracy — if you believe information on one of our casino pages is out of date or incorrect, let us know and we'll investigate
- Bonus conditions — if you've noticed a change to a welcome offer, wagering requirement or expiry date that differs from what we've published
- Casino suggestions — if there's an offshore casino available to Australian players that you'd like us to consider adding to our comparisons
- General feedback — comments on how we can make the site clearer, fairer or more useful
- Editorial enquiries — questions from journalists, researchers or industry professionals about our methodology or rankings
What We Are Not Able to Help With
We are an independent comparison and review site, not a casino operator. There are some things that are outside our remit:
- We cannot access your casino account, process withdrawals or resolve payment disputes on your behalf — those issues need to go directly to the casino's support team
- We do not provide legal or financial advice
- We are not able to intervene in bonus disputes between a player and a casino
If you are experiencing a problem with a specific casino, contact that operator's customer support first. Most of the casinos we review offer live chat and email support around the clock.
Responsible Gambling Concerns
If you or someone you know is finding it difficult to manage their gambling, please do not wait to reach out for support. In Australia, free and confidential help is available through the Gambling Help Hotline on 1800 858 858, which operates 24 hours a day, seven days a week. You can also access online counselling at gamblinghelponline.org.au.
Our responsible gambling page also covers the tools and self-exclusion options that reputable offshore casinos make available to Australian players.
Our Editorial Standards
Online Casinos Australia operates as an independent comparison site. Our rankings are based on editorial research and assessment — commercial relationships with casino operators do not determine position. If you have concerns about how a particular casino has been rated or represented, we take those seriously and will review the relevant page.
For more on how we work and who we are, visit our About Us page. Our full Terms and Conditions set out the basis on which we publish reviews and comparisons.
How to Write a Useful Message
We read every email, but detailed messages get faster, more useful responses. If you're writing about a specific casino or offer, it helps to include:
- The name of the casino or page you're referring to
- A brief description of what you believe is inaccurate or missing
- Where possible, a source or screenshot to support your point
- Your preferred contact email so we can follow up directly
We appreciate every reader who takes the time to help us keep our content accurate. Online Casinos Australia exists to help Australian players make informed decisions — your feedback is a genuine part of that.